Shipping Information

Shipping Information

At AISAN UNION TRADING INC, we are committed to providing reliable, efficient, and transparent shipping services to ensure your building materials are delivered safely and promptly. This Shipping Information outlines our policies, procedures, and important details related to order processing, shipping methods, costs, and delivery times.

1. Order Processing and Handling

  • Order Confirmation: Once you place an order through our website or via email, you will receive an order confirmation email. Please review this confirmation carefully to ensure all details are correct.
  • Processing Time: Orders are typically processed within 1-3 business days after payment receipt and order confirmation. During peak seasons or promotional periods, processing times may be extended.
  • Preparation for Shipment: Our team prepares your order, verifies product availability, and ensures all items are correctly packed to prevent damage during transit.

2. Shipping Methods and Carriers

  • We partner with reputable carriers to deliver your orders, including but not limited to FedEx, UPS, DHL, and local freight companies.
  • Shipping methods are selected based on the destination, size, weight, and nature of the products.
  • For large or bulk orders, freight shipping or specialized logistics providers may be used.

3. Shipping Costs

  • Shipping fees are calculated based on the weight, dimensions, destination, and shipping method selected during checkout.
  • Some orders may qualify for free shipping promotions; details of such promotions are specified at the time of purchase.
  • Additional charges may apply for special handling, oversized items, or delivery to remote or inaccessible locations.

4. Delivery Timeframes

  • Standard Shipping: Estimated delivery times are typically 3-7 business days within the continental United States, depending on the destination.
  • Expedited Shipping: Options for faster delivery are available at checkout, with estimated times ranging from 1-3 business days.
  • Remote or Rural Areas: Delivery times may be longer due to carrier limitations or logistical considerations.
  • Order Tracking: Once shipped, you will receive a tracking number via email to monitor your shipment’s progress.

5. Delivery Responsibilities

  • Recipient Requirements: Please ensure someone is available at the delivery address during the estimated delivery window to receive and sign for the shipment.
  • Delivery Acceptance: Upon receipt, inspect the package for any visible damage or discrepancies. If the shipment appears damaged or incomplete, document the issue and contact us immediately.
  • Proof of Delivery: In some cases, carriers may require a signature upon delivery. We recommend tracking your shipment and confirming receipt.

6. Shipping Restrictions and Limitations

  • We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations unless specified and arranged in advance.
  • Certain products may have restrictions due to size, weight, or regulatory requirements.
  • We reserve the right to refuse shipment to certain locations or customers if necessary for safety or legal reasons.

7. Delays and Exceptions

  • While we strive for timely delivery, unforeseen circumstances such as weather events, carrier delays, or supply chain disruptions may affect delivery times.
  • In such cases, we will notify you promptly and work with the carrier to resolve the issue.

8. Customs, Duties, and Taxes

  • For shipments outside the United States, applicable customs duties, taxes, and import fees are the responsibility of the recipient.
  • Customers are advised to check local regulations and requirements before placing an order to avoid delays or additional charges.

9. Changes to Shipping Details

  • Please verify your shipping information carefully during checkout. We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
  • Contact us promptly if you need to update your shipping details before the order is dispatched.

10. Contact for Shipping Inquiries

If you have any questions or concerns regarding your shipment or delivery, please contact our Shipping Department at:

Email: service@aisanunion.com
Phone: Insert Phone Number
Address: 8013 S Kirkwood Rd, Houston, TX 77072

Thank you for choosing AISAN UNION TRADING INC. We are dedicated to ensuring your building materials arrive safely, on time, and in excellent condition.