Return Policy

At AISAN UNION TRADING INC, customer satisfaction is our top priority. We are committed to providing high-quality building materials and ensuring that our clients are completely satisfied with their purchases. This Return Policy outlines the procedures, requirements, and conditions for returning products purchased from us. Please review this policy carefully before making a purchase.

1. Eligibility for Returns

  • Product Condition: Returned items must be in their original, unused, and undamaged condition, with all original packaging, labels, and tags intact.
  • Return Window: Customers may request a return within 30 days of the date of delivery or receipt of the product.
  • Defective or Damaged Items: If you receive a product that is defective, damaged, or incorrect, please contact us immediately within 7 days of receipt to initiate a return or exchange.
  • Non-Returnable Items: Certain items, such as custom-made or special-order products, may not be eligible for return unless they are defective or damaged upon arrival.

2. Return Process

  • Request Authorization: To initiate a return, please contact our Customer Support team at service@aisanunion.com with your order number, reason for return, and supporting images if applicable.
  • Return Authorization: Once your request is reviewed and approved, we will provide you with a Return Authorization (RA) number and detailed instructions for returning the product.
  • Packaging: Items must be securely packaged in their original packaging or suitable alternative to prevent damage during transit.
  • Shipping: Customers are responsible for all return shipping costs unless the return is due to our error or a defective/damaged product. We recommend using a trackable shipping method to ensure the safe return of the items.

3. Refunds and Replacements

  • Inspection: Upon receipt of the returned item, our team will inspect the product to verify its condition and eligibility.
  • Refunds: Approved refunds will be processed to the original payment method within 7-10 business days after inspection. Please note that processing times may vary depending on your bank or payment provider.
  • Replacements: If you request a replacement for a defective or damaged item, we will ship the replacement product at no additional cost once the defective item has been received and inspected.
  • Partial Refunds: In cases where the returned item shows signs of misuse, damage, or is missing components, we reserve the right to issue a partial refund or deny the return.

4. Cancellation Policy

  • Order Cancellation: Orders can be canceled before shipment without penalty. Once the product has been shipped, the standard return process applies.
  • Change Requests: Please contact us promptly if you need to modify or cancel your order.

5. Customer Responsibilities

  • Ensure that returned items are securely packed and include all original accessories and documentation.
  • Provide accurate and complete information during the return process to facilitate prompt handling.
  • Abide by all instructions provided by our Customer Support team for the return process.

6. Exceptions and Special Cases

  • Custom or Special-Order Products: These are generally non-returnable unless defective or damaged upon arrival.
  • Used or Damaged Items: Returns are only accepted if the product is defective or damaged due to our error.
  • Third-Party Products: Returns for third-party products are subject to the policies of the respective manufacturers or suppliers.

7. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us at:

Email: service@aisanunion.com
Phone:-
Address: 8013 S Kirkwood Rd, Houston, TX 77072

Thank you for choosing AISAN UNION TRADING INC. We appreciate your business and are dedicated to ensuring your satisfaction with our products and services.